Frequently Asked Questions

We are European payment service provider with headquarters in the United Kingdom. For over 15 years we have been powering shop and ecommerce carts with secure payment solutions. Our commitment to our merchants is demonstrated by long track record and positive reviews. We aim to make the complex area of payments processing simplified by creating a complete omni-channel  payment solution.

We provide access to card payment processing, secure payment gateway services, shopping cart software and card payment machines. We also provide our merchants to alternative and embedded banking solutions. We also provide local payment solutions in the US, Middle East, Australia and South America. Our embedded payment banking as a service products include IBAN accounts, merchant advance lending and cross border payments

As a card payment service provider we act as a one-stop solution for all payment-related needs, combining technology, security, and customer support to enable seamless transactions. Whether you operate a small business or a global enterprise, a PSP can help you accept payments, reduce fraud, and improve customer satisfaction while focusing on business growth.

1. Payment Gateway

A payment gateway is the technology that connects a merchant’s website or point-of-sale (POS) system to the payment processing network. It enables secure authorization of online and in-person card transactions. Key features include:

• Card Authorization: Verifies cardholder details and ensures funds are available.
• Multi-Currency Support: Accept payments in different currencies for global reach.
• Fraud Detection: Includes security protocols like AVS (Address Verification System) and CVV verification.

2. Point-of-Sale (POS) Systems

For in-store transactions, PSPs provide advanced POS terminals that accept multiple payment methods, including:

• Chip and PIN cards
• Contactless payments (NFC)
• Mobile wallets (e.g., Apple Pay, Google Pay)
• QR code payments

3. Online Payment Processing

For businesses operating online, PSPs offer solutions to accept card payments through:

• E-commerce Platforms: Plugins or APIs to integrate with shopping carts.
• Hosted Payment Pages: Secure checkout pages hosted by the PSP.
• Subscription Management: Automated recurring billing for membership or subscription-based businesses.

4. Mobile Payments

PSPs provide mobile payment solutions for businesses on the go, such as:

• Mobile Card Readers: Attachments or devices that turn smartphones or tablets into payment terminals.
• Payment Apps: Allow merchants to process payments through mobile applications.

5. Fraud Prevention and Security

To protect merchants and customers from fraud, PSPs include robust security measures:

• PCI DSS Compliance: Ensures that all cardholder data is handled securely.
• Tokenization: Replaces sensitive card data with a unique token.
• Encryption: Secures data during transmission.
• Fraud Detection Tools: Monitors transactions for suspicious activity.

6. Payment Settlement and Reporting

PSPs handle the transfer of funds from customers’ accounts to merchants’ accounts. They also provide:

• Quick Settlements: Funds are typically settled within 1–3 business days.
• Detailed Reporting: Access to transaction data, sales trends, and reconciliation reports through dashboards.

7. Multi-Currency and Cross-Border Payments

For businesses operating internationally, PSPs offer solutions to:

• Accept payments in multiple currencies.
• Handle dynamic currency conversion (DCC).
• Reduce costs associated with foreign exchange fees.

8. Chargeback and Dispute Management

PSPs assist merchants in handling customer disputes and chargebacks by:

• Providing Evidence: Supports merchants with required documentation to challenge disputes.
• Alerts: Notifies merchants of potential chargebacks to resolve issues proactively.

9. Value-Added Services

Many PSPs offer additional services to help businesses grow and streamline operations, such as:

• Loyalty Programs and Gift Cards: Tools to engage customers and drive repeat business.
• Integration with Accounting Software: Sync payment data with systems like QuickBooks or Xero.
• Analytics and Insights: Advanced reporting tools to analyze customer behavior and optimize sales strategies.

10. Customer Support

Reliable PSPs provide 24/7 customer support, including:

• Technical Assistance: Helps with integration and troubleshooting.
• Onboarding Support: Guides merchants through setup and compliance processes.
• Dedicated Account Managers: Offers personalized support for larger businesses.

We offer a range of services designed to facilitate businesses in accepting and processing card payments securely and efficiently. These services often cater to businesses operating in various industries, including retail, e-commerce, hospitality, and more. 

We provide some of the most competitive industry terms and excellent customer services.

We need to undertake checks to ensure your business is compliant and adheres to the card scheme rules on providing a payment services. 

Visa and Mastercard’s brand reputation policies serve as a foundation for a secure and trusted global payment ecosystem. By adhering to these guidelines, merchants and payment processors can not only avoid penalties but also foster customer trust and long-term success. To ensure your business is compliant we undertake checks to ensure that you meet the criteria. Theses checks also include KYC, AML, and PEP checks, they are critical for:

1. Regulatory Compliance: Ensuring adherence to local and international laws, such as GDPR, FATF, and EU AML directives.
2. Fraud Prevention: Reducing the risk of fraud, money laundering, and terrorist financing.
3. Reputation Protection: Safeguarding businesses from association with illegal activities.
4. Global Collaboration: Promoting transparency and trust across international financial systems.

KYC (Know Your Customer)

KYC refers to the process of verifying the identity of customers to ensure they are who they claim to be. It is the cornerstone of financial compliance and helps institutions understand and assess customer risks.

AML (Anti-Money Laundering)

AML encompasses policies, procedures, and laws designed to prevent criminals from disguising illegally obtained funds as legitimate income.

PEP (Politically Exposed Persons) Checks

PEP checks identify individuals who hold prominent public positions or have close relationships with such individuals, as they may pose a higher risk of being involved in corruption or money laundering.

We aim to provide a decision, usually within a few hours. Occasionally, depending on your business sector, we may need more information or further documentation. Once your account is approved, our business support team will help you get set up. From dispatching your payment machine within 24 hours* to helping you select the best integration method for your website, we’ll be with you every step of the way!